Returns and Refunds Policy

Thank you for shopping with Prankster101 Productions. Please read this policy carefully before making a purchase.

Physical Goods Returns

• You have 14 calendar days from the date you receive your order to request a return.
• To initiate a return, please contact us via our Contact Us page with your order number and reason for return. Returns must be approved before sending the item back.
• Items must be returned in their original condition and with all packaging intact.
• You are responsible for the cost of return postage and must ensure items are securely packed. We recommend using a tracked and insured service, as we cannot accept liability for lost or damaged returns.
• Items returned without prior approval may not be accepted.

Non-Returnable Items

• We do not accept returns on items that are returned to us damaged, altered, or incomplete.
• All digital goods or services sold on our website – including unlockable content and digital codes – are final and non-refundable.

Refunds for Physical Goods

• Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.
• Approved refunds will be processed to your original payment method within 14 days.
• Original shipping costs are non-refundable unless the item is faulty or incorrect.

Membership Refunds and Cancellations

• If you wish to cancel your membership, please contact us.
• Refund requests must be made within 14 days of signing up and only apply to your first payment, not recurring fees.
• All refunds will incur a £10 administration fee.
• Refund eligibility is based on the agreement and acknowledgment you made at the time of subscription purchase.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately via our Contact Us page with your order details and a description of the problem. We will work with you to resolve the issue promptly.