I sent an email to CEX today. You can read it below:
Hello
I understand that CEX is one of the biggest retailers in its sector, but I also think that it can be improved in some ways - so as to right some of its more glaringly obvious flaws.
1) Your PS5 hardware prices are too high - to the extent that you've often been accused of being a "professional scalper" by your very own customers. I understand that demand was initially high when the PS5 first launched, but could you not have ordered consoles directly from Sony or other retailers? That's what I would have done.
In fact, that's what other "professional scalpers" did do when they used bots to acquire 2000+ PS5 consoles.
https://www.videogameschronicle.com/news/scalper-bot-firm-claims-it-secured-2000-ps5-orders-from-game-uk-today/
Not only would this have resulted in you paying similar "wholesale prices" to what was being sold for at retail when the PS5 first launched, but you would also have been able to get the PS5 in a far better condition, where the console would have had a 1 year manufacture warranty. And because the "trade-in" rates would have been lower, you'd also have been be able to sell the consoles for lower rates, and would not have been accused of encouraging sca...